Reviews

We order a rear mat and a trailer hitch kit online to be delivered to the dealership to get free shipping. I get an email that one of the items has been shipped but an other is backorder. After not hearing any more a few weeks later we call the dealer to see where the parts are. After looking around they are found so I stop and pick them up to make sure I got what I ordered We waited a few weeks to schedule installation of the trailer hitch. I take the car in and tell them the parts are in the back. Forty-five minutes later, I get a call, they can’t find the parts. We tell them they are in the back of the car. Couple hours later they call again saying we are missing a box. I tell them that is everything I got. Told I was missing a wiring harness and explain I didn’t order one and do not need it to mount a bike rack. Seven hours after dropping the care off we call and as is it done? It is and we pick it up. My wife drives home, when I get there she tells me the radio display is blank and only comes on the backup camera, plus we get a Service Side Detection System warning message. Call the dealer, he check then tell me a connecter may have not been connected and to bring it in the next day. Sure enough a rear harness connecter was left unplugged. Fixed the problem

It was a nice visit to get to know the service staff and process.

I was visiting the Kokomo area and live 70 miles away. I had struck a curb and destroyed a tire. I came to the dealership without an appointment but the courteous staff promptly arranged for a new tire to be placed on my vehicle and the work was accomplished in a timely manner and I was on my way again. Thank you Mcgonigal.

Just an oil change but even without an appointment I was in and out quickly.

Elliott is such a joy to work with when buying. He is professional and very helpful with getting the process done. I would recommend him if anyone is ready to lease or buy!

I had my rewards and it was on my phone I had no idea how to redeem my points and they were very patient and helped me

I think the wait time for an appointment to get your vehicle in to be fixed was way too long. It took a full week due to there scheduling availability time. In the meantime, I personally had NO vehicle to drive for that full week because of my wife had to drive my truck to work. Now once I got the Vehicle in they were very courteous and informative, they located the problem and got it fixed in a timely manner in about two hours. I truly may have to really think about buying a new vehicle there again only because of the waiting time to have my vehicle serviced if needed. Note: Getting my Oil Changed, Tire Rotation they do a good job, a little expensive but a good job and they are curtious.

PERFECT! We came in for an oil change. We are greeted by a friendly person who gathered info and let us know what to do. We weren't to the comfortable waiting area. We were in and out in 30 minutes!

Busy but got me out fast thanks.

Quick service. Friendly staff.